Clear expectations for your information, your order and your ongoing service. Effective October 19, 2026. VIBEWAVE is accepting custom project inquiries; online checkout is closed.
On this page
Privacy policy
VIBEWAVE operates vibewave.studio in Washington. This policy explains how we handle information for our website, inquiries, custom projects and ongoing services. Contact hello@vibewave.studio with privacy questions or requests.
Information you choose to share
We receive the details you send us, such as your name, business name, email or phone number, preferred reply method, city or service area, business hours, public destination links, project requirements, artwork and correspondence. For an accepted order, we may also need billing or delivery details, proof approvals and payment or refund records.
The basic setup request form saves the details you submit, your consent, a request reference, submission time and source page in our private Supabase request tracker. Reviewing a request is not the same as sending it: the form shows a separate submission step and a saved confirmation. An inquiry does not authorize payment or start work.
Other tools prepare a message, worksheet or design for you to copy, download or send through email, text or WhatsApp. Those tools tell you when a separate send step is needed. Choosing an email or messaging link shares the prepared message with your selected app; VIBEWAVE receives it when you send it. Do not include passwords, card numbers, bank credentials, government ID numbers or sensitive health information in inquiry fields.
Why we use it
We use customer details to respond to inquiries, prepare quotes, provide and support agreed products or services, manage approvals and renewals, maintain business records and prevent misuse. We contact you about your request through the method you choose. We do not use inquiry details for promotional email or text campaigns, sell customer contact lists, or upload those lists to advertising platforms.
Browser storage, analytics and technical data
Design and accessibility tools use your browser’s local or session storage for saved drafts, larger-text preferences and selections. A locally saved draft is not an order or a backup held by VIBEWAVE. Clearing site data can remove these drafts and preferences; download a copy if you want to keep one. Some unsaved entries disappear when you refresh or close the page.
We use Framer to host the site and its built-in, cookie-free analytics to understand aggregate visits and page use. We have not installed advertising pixels on this site. Hosting and request-processing providers can process technical information such as IP addresses, browser or device details, access times and security logs. The setup request system also uses an IP-derived identifier to limit spam and repeated submissions.
An NFC tap or QR scan opens a web address; it does not by itself give VIBEWAVE access to your phone’s contacts, photos or payment accounts. The page or service you open can receive the usual web-request information and any details you choose to submit there.
Providers, client pages and public content
Framer hosts our pages and published assets. Supabase processes and stores submitted setup requests. Email and messaging providers, including Google and your chosen text or WhatsApp service, handle communications. Where a hosted client inquiry form uses Formspark, that provider processes the form and delivers it to the business identified on the form. VIBEWAVE may have administrative access to client forms we manage.
We share project information with a production, delivery or other service provider only as needed to carry out your agreed order, or when you ask us to. We may also disclose information when legally required or reasonably necessary to address fraud, abuse or a security incident. Providers may process information in the United States or other countries where they operate.
Business names, approved photos, artwork, destination links and other details you authorize us to publish on a hub or website are public and may be indexed, copied or shared by others. Private inquiries are not automatically published. Permission to build your project does not automatically give us permission to use your photos in separate VIBEWAVE advertising or a portfolio; we ask separately for that use.
Client businesses are responsible for their own offerings and how they use inquiries they receive. Booking, payment, social-media and referral links can take you to services with their own privacy policies. Review the recipient and destination before sending information or making a payment. For a client booking request, contact the named business about its records; you can also ask us about any copy we hold.
Retention, security and your choices
We retain inquiry and project information for as long as reasonably needed to handle the request, provide the service, keep required accounting records, resolve disputes or meet legal obligations. The period depends on the record and purpose. Information no longer needed is deleted or de-identified; this is not a promise of automatic deletion on a fixed schedule. Copies in provider backups may remain until their normal retention cycle ends.
We restrict private request access and use access controls and service-provider safeguards. No website, transmission or storage method is completely secure. Please share only information needed for the request and tell us if you believe information has been exposed or misused.
Email hello@vibewave.studio to request access to, correction of or deletion of information we hold, or to withdraw permission for optional processing. We may need to verify your identity or authority. We respond within applicable legal time limits and explain any information we must retain. Withdrawing optional permission does not undo earlier lawful processing, and deleting information needed for an active service may prevent us from continuing it.
You can choose not to submit a form, contact us another way, or clear your browser’s stored site data. Our business ordering and design tools are intended for adults. Please do not send children’s personal information through general inquiry fields. A parent or guardian can contact us about a child’s information or photograph.
We update this policy when our practices change and show the effective date. Material new uses will be explained before they begin, with consent where required. This notice does not waive privacy rights available under applicable law.
Provider information: Framer privacy and analytics; Supabase privacy; Formspark privacy.
Orders, pricing & payment
VIBEWAVE is accepting custom project inquiries during its soft opening. Online checkout is closed. A saved design, request number, quote request or demonstration is not an accepted order, paid preorder or confirmed booking.
Before you commit
We confirm the product or service, quantities, materials, sizes, destination links, included revisions, deliverables, estimated timing and payment schedule in writing before work or payment. A project starts after we accept the scope, you approve it, and any agreed initial payment is received. Extra work or changes require your approval of any added cost or timing.
Prices are in US dollars. Your written quote or order confirms applicable tax, shipping, optional extras and any recurring charges. Tax is included only when the offer says so. Third-party subscriptions, advertising budgets, domain fees and payment-processing charges are separate unless expressly included. We correct pricing errors before accepting an order; a material change to an accepted order requires your agreement.
Payments and renewals
Use only the invoice or payment method confirmed for your order. Do not send card numbers, bank details or account passwords by email or through a website inquiry. A payment processor handles payment credentials under its own terms; we may receive payment status, transaction references and information needed for receipts or refunds.
Any deposit is applied to your project balance. A quote request or selection of a care option does not enroll you in a subscription or authorize a recurring charge. For a recurring service, we confirm the amount, billing frequency, start date and cancellation method before enrollment. Price changes are communicated before renewal, with an opportunity to decline the next term.
The Returns, Refunds & Cancellations section explains cancellations, completed-work charges, defects and refunds. Any project-specific term must be provided before you accept it and cannot remove rights protected by law.
Shipping & delivery
Physical orders ship from Marysville, Washington. Our standard service is USPS Priority Mail within the United States, subject to address and service availability. Standard US shipping is included for Direct Tap and for any bundle whose offer says shipping is included, including VIBEWAVE Connect. Any upgraded or exceptional shipping is itemized and approved in writing before payment. International delivery requires a separate agreement.
Production and carrier transit are separate stages. The order confirms the estimated production and shipping schedule; time needed for your proof approval, usable artwork or requested changes is included in the discussion. Carrier estimates are not a guaranteed arrival date unless we expressly agree to one.
Please check your delivery address before approving the order and tell us promptly about changes. We provide tracking when available. Contact hello@vibewave.studio if a parcel is delayed, missing, damaged or marked delivered but cannot be located so we can investigate and arrange the appropriate next step.
If we cannot ship within the promised timeframe, we will notify you and provide the applicable option to accept a revised date or cancel for a refund. We do not treat handing a parcel to a carrier as removing responsibility for fulfilling the order. Any reshipping cost caused by an incorrect address you supplied will be explained before you approve it; our mistakes and product defects are handled under the refund policy.
Digital deliverables and website activation are provided through the method and schedule in your project scope. A design preview alone does not mean a product has shipped or a service is active.
Custom NFC & QR products
Artwork and proof approval
You must have the right to use submitted logos, photos, artwork, names and destination links, including any permissions needed from photographers and recognizable people. We use the materials to prepare, produce and support your agreed project. You retain ownership of your original materials.
Review the final proof for wording, spelling, size, placement, colors and the exact web destination. Open the destination and confirm the correct business or payment recipient before approval. We do not begin custom production until the required proof is approved. Screen and print colors can vary slightly, but approval does not excuse defects or our production errors.
How tapping and scanning work
NFC requires a compatible device, the appropriate settings and close placement at its reader. QR scanning requires a readable code and suitable camera or scanning app. Opening online destinations normally requires internet access. These products open links; they are not payment terminals and do not themselves process contactless card payments.
The quote identifies whether your product opens an external link directly or uses VIBEWAVE routing or a hosted hub. A printed QR code is fixed. A locked NFC tag may not be rewritable. Changes to a hosted destination depend on the agreed service and do not automatically change a code printed with a different address.
Follow the supplied placement and care instructions. Metal, thick cases, damaged codes, poor lighting, covering the tag or code, and incompatible devices can affect performance. Outdoor, waterproof or metal-surface suitability applies only when specified for your product. Test the finished product before distributing it widely.
Free previews and downloads are provided as described by the tool. Downloading or printing your own design does not order production or activate hosting. You are responsible for testing self-printed codes, chosen materials and installation; this does not affect our responsibility for defects in products we supply. See Returns, Refunds & Cancellations for help with a problem.
VIBEWAVE Returns, Refunds & Cancellations
Effective October 19, 2026
We make products and services for your business. Before work begins, your written order or proposal will confirm the scope, price, payment schedule, included revisions and estimated timing.
1. Canceling a custom product order
Contact us as soon as possible. If design work and production have not started, we will refund your payment.
If approved design work has begun, we will refund the remaining balance after deducting completed work and any nonrecoverable costs you approved in advance. These charges will follow your agreed quote; we will provide a breakdown.
Once you approve your proof and production begins, personalized NFC products cannot be canceled or returned simply because you change your mind. This does not affect your rights if the product is defective, incorrect or not as described.
2. Reviewing your proof
Please check your business name, spelling, artwork, size, colors and destination link before approving production. Changes requested after approval may require additional payment, which we will explain before proceeding.
Screen colors may differ slightly from printed colors. Proof approval does not excuse production defects or mistakes made by VIBEWAVE.
3. Damaged, incorrect or nonworking products
Email hello@vibewave.studio with your order details and a description of the problem. Photos or a short video can help.
Please inspect your order promptly and contact us within 14 days of delivery when possible. This requested reporting period does not limit rights provided by law.
We will help troubleshoot NFC and QR issues. If the problem is a product defect or our mistake, we will provide an appropriate repair, replacement or refund, including necessary return or replacement shipping at our expense.
Damage caused after delivery by misuse, modification or installation contrary to the supplied instructions is not a manufacturing defect.
4. Canceling design, website or setup services
You may cancel by email. We will stop further work and refund payments for work not completed, less any separately approved, nonrecoverable third-party costs.
Completed work is charged according to the agreed scope, milestones or rates. A deposit is credited toward your project; it is not automatically forfeited because you cancel.
If our work does not meet the agreed scope, contact us so we can correct it or arrange an appropriate refund. Third-party approval, Google rankings, customer reviews, bookings and sales are not guaranteed unless an explicit written commitment says otherwise.
5. Monthly care and annual hub services
You may cancel future renewals by emailing us before your next renewal date. Cancellation takes effect at the end of your current paid period, and service continues through that date. We will confirm the end date in writing.
We do not ordinarily provide prorated refunds for voluntary cancellation during a paid period. If VIBEWAVE ends a prepaid service early without customer fault, we will refund the unused portion.
Ending hub hosting may stop your VIBEWAVE page from opening. An NFC tag or printed QR code pointing to that page does not automatically switch to another destination.
6. Delays and refunds
If we cannot ship within the promised timeframe, we will notify you and offer the applicable choice of accepting a revised date or canceling for a refund. Custom-order restrictions do not override legally required delay refunds.
Approved refunds go to the original payment method where possible, within applicable legal deadlines. Your bank may take additional time to display the credit. Store credit will be offered only if you choose it.
7. Your rights
Nothing in this policy removes rights or remedies available under applicable law.
Questions or cancellation requests? Email hello@vibewave.studio.
Connect, websites & ongoing care
Your written scope identifies the hub, web page, setup work or care plan you are buying, its included buttons or pages, updates, revisions, hosting period and any renewal fee. Direct Tap and a hosted multi-link hub are different services. A one-time setup fee does not include unlimited redesigns, ongoing management or third-party subscriptions.
Your links, accounts and content
You remain responsible for the accuracy of your business information, offers and destinations. Payment, booking and social accounts remain yours unless a separate agreement expressly states otherwise. Use authorized account invitations when access is needed; do not share passwords in inquiry forms. Private management access is specific to the customer and must not be shared with unauthorized people.
You may request a preferred VIBEWAVE link name. It is subject to availability, technical requirements and approval; requesting it does not reserve it. A path on vibewave.studio is not ownership of that domain or a separate domain registration. Confirm the final link before printing. Customer routes will not intentionally be reassigned to another customer’s content.
Service limits and cancellation
Hosting, internet access and connected providers can have outages or change their features. We provide the work and support agreed in your scope; we do not promise uninterrupted operation, permanent third-party compatibility or particular sales, bookings, rankings or reviews. Google controls its own eligibility, verification and listing decisions. Review coaching and templates help you respond yourself unless separate work is agreed.
If a destination is malicious, unlawful, unauthorized or creates a security risk, we may temporarily disable it and explain the issue when lawful and practical. We will seek to resolve an ordinary payment or service issue with you before ending access. Any termination and refund are handled consistently with your agreement and the refund policy.
Cancel future renewals by emailing hello@vibewave.studio before the next renewal date. Service continues through the current paid term unless we agree otherwise. Ending hosting can stop a VIBEWAVE hub or page from opening; existing NFC tags and printed QR codes do not automatically switch destinations. Before the end date, ask about copies of your customer-supplied content and any available migration or routing options. Keep your own originals; export, domain transfer and ongoing hosting are not automatically included.
Website use & customer content
These terms cover use of the VIBEWAVE website and accompany the written scope for any accepted order. Please provide accurate information and act only for a business or person you are authorized to represent. Browsing the site, preparing a design or sending an inquiry does not by itself create a paid contract.
Respectful and authorized use
Do not use our tools or links for fraud, malware, impersonation, unlawful activity, unauthorized collection of personal information, or infringement of others’ rights. Do not attempt to access another customer’s private records or interfere with the site’s security. Contact us if you believe a hosted page or destination misuses your information or intellectual property.
VIBEWAVE’s branding, site templates, code and general website materials remain ours or our licensors’. You may use downloads and design outputs in the ways offered by the relevant tool or your agreement. Ownership, licensing and delivery of custom design work, editable files and third-party assets are confirmed in your project scope; sending an inquiry does not transfer intellectual property.
Third-party businesses and referrals
A client business featured on a VIBEWAVE hub or experience page provides its own services and sets its own availability, prices, booking conditions and cancellation rules. VIBEWAVE’s product and service refund policy applies to purchases from VIBEWAVE, not automatically to parties, appointments or other services booked with those businesses.
Some clearly identified referral or affiliate links may earn VIBEWAVE a commission or benefit if you sign up or purchase. Recommendations are optional, and providers set their own prices, eligibility and terms. A link or logo alone does not mean a provider endorses VIBEWAVE or that every partner application has been approved.
Changes, questions and rights
We may update website information and these policies as our services change. The effective date identifies the current version. Changes do not retroactively remove rights under an accepted order; material changes to an ongoing paid service are communicated before they apply. If an agreed project term differs from a general website description, the agreed term governs that project to the extent allowed by law.
Nothing on this page excludes rights or remedies that cannot lawfully be excluded. If something is wrong, contact hello@vibewave.studio with the order or request reference so we can work toward a resolution. This contact route does not prevent you from using other remedies available by law.
Need help with a policy?
Email hello@vibewave.studio with your question and order or request reference. Use “Privacy request” for information access, correction or deletion, or “Cancellation request” if you want to stop a project or future renewal. Please do not include passwords or payment-card details.
If you need a policy in another format or help understanding your quote, contact us before committing. Your accepted scope and applicable consumer rights remain part of the agreement.